Challenges
Real projects where our team has put Legal Design and Experience Design to the test, from the courtroom to public administration, through major companies and banking institutions.
Real projects where our team has put Legal Design and Experience Design to the test, from the courtroom to public administration, through major companies and banking institutions.
A leading international law firm needed to make a complex legal brief clearer and more compelling, for a civil case with high reputational stakes. The goal was to improve judges’ understanding of the document, increasing its effectiveness in court.
We applied an integrated Design Thinking and Lean Startup approach, combining legal, design and experiential communication expertise.
Accenture wanted to make the employment contract for new hires clearer and more transparent, improving understanding of its clauses and strengthening its brand as an open, innovative employer.
We applied legal design principles to rewrite and visualize the employment contract, reducing language complexity and improving the information structure.
Gruppo Banca Sella launched a multi-year program to simplify banking and investment contracts, improving transparency for customers and making economic and operational terms easier to understand.
We supported the legal team in rewriting and redesigning several contracts (current accounts, personal loans, wealth management), applying plain language and information design principles.
TIM wanted to make the contractual terms for its voice and data services more immediate and readable, in order to reduce support contacts and increase customer satisfaction.
We designed concise versions of the terms of use and general subscription conditions, in a “dual layer” format: a clear, visual summary alongside the full legal text.
The company wanted to clearly regulate employees’ use of AI-based systems, ensuring safety, awareness and compliance with emerging regulations.
We created a company policy based on AI Ethics & Legal Design principles, with clear, visual content.
The Municipality of Gorgonzola needed to make its urban gardens regulation clearer and more accessible. The goal was to help a diverse community of plot holders understand the rules, reducing ambiguity, clarification requests and difficulties in managing shared spaces.
We applied an integrated approach combining Legal Design, Service Design and Community Design, involving both the administration and the garden users.
WST needed to renew its positioning and build an identity capable of representing the firm’s evolution. The goal was to move beyond the traditional codes of the legal sector, making the brand more recognizable, contemporary and consistent across every touchpoint.
We developed a participatory Brand Strategy, Experience Design and Communication Design process, actively involving the organization.
Fater wanted to strengthen its employer positioning with younger generations and connect qualified talent with the company’s innovation challenges. The goal was to turn recruiting into a participatory experience capable of generating ideas, developing skills and building ongoing relationships with the ecosystem.
We designed an Open Innovation program integrated with Employer Branding, Talent Acquisition and Community Engagement.
A leading multinational in the Health & Medical sector needed to evolve its organizational model from product-centered to user-centered. The goal was to involve employees and leadership in the transformation, developing new solutions capable of anticipating and responding to emerging market needs.
We designed an annual workshop program dedicated to applying Design Thinking to the innovation of products, services and business models.
Serioplast, a multinational active in plastic packaging, wanted to develop new ways to innovate products, services and business models. The goal was to give people from different functions and levels a shared, replicable and scalable method for turning opportunities and needs into user-centered solutions.
We designed and facilitated an intensive journey based on Design Thinking and Double Loop, structured across two two-day work sessions.